CUSTOMER SUPPORT

Tools

Reverse Trace Route

Testing with a Reverse TraceRoute

Sometimes you can test your connection to a remote computer, but that is not enough information. You may want to know if they can get to you. There is a facility called reverse TraceRoute that can do this for you.

Reverse TraceRoute servers will do a trace to your computer (or sometimes to any computer that you specify), and send the results to you. 

One of the most valuable uses for reverse TraceRoute comes from the sites that allow you to specify what destination you want it to use. If you are having trouble getting to a particular destination, you can ask a reverse TraceRoute computer to trace the route to the destination. You can try this from various places in the country, and get an picture of which parts of the country can reach the destination and which parts of the country can not reach the destination.

If you are the only one that can not reach the destination, the problem is probably your provider. If no one can reach the destination, then the problem is more likely at the destination.

For a complete test of your Internet connection, see: Testing your Internet Connection.

For links to public Trace and Reverse Trace sites see: Traceroute / Reverse Traceroute Links.